Boxer Heaven Return and Refund Policy

At Boxer Heaven, we strive to provide our clients with healthy, happy, and well-adjusted Boxer puppies. We understand that circumstances may arise where you need to return a puppy or request a refund. This Return and Refund Policy outlines the procedures and guidelines for returning a puppy and seeking a refund.

1. Return Eligibility:
We accept returns of Boxer puppies under certain circumstances, including:

– Health issues: If a licensed veterinarian determines that the puppy has a serious health condition within 72 hours of purchase, you may be eligible to return the puppy for a full refund or exchange for a healthy puppy of equal value.
– Incompatibility: If, for any reason, you are unable to care for the puppy, you may return the puppy within 14 days of purchase for a partial refund. A restocking fee may apply.

2. Refund Process:
To initiate a return or request a refund, you must contact us within the specified timeframe and provide documentation, such as a veterinarian’s report or a written explanation of the reason for return. Once we receive and approve your request, we will provide further instructions on returning the puppy.

– If eligible for a refund, we will process the refund within 14 business days of receiving the returned puppy. Refunds will be issued in the original form of payment.
– Please note that shipping and handling fees are non-refundable, and you are responsible for all return shipping costs unless the return is due to a health issue diagnosed by a licensed veterinarian.

3. Return Conditions:
To qualify for a refund, the returned puppy must meet the following conditions:

– The puppy must be in good health and free from injury or illness not present at the time of purchase.
– The puppy must not have been subjected to neglect, abuse, or mistreatment.
– All original paperwork, including health records and registration documents, must be returned with the puppy.
– The puppy must be returned in its original condition, with no alterations or modifications.

4. Exchange Policy:
If you wish to exchange your puppy for another available puppy, we will work with you to facilitate the exchange, subject to availability and any price differences.

5. Satisfaction Guarantee:
We stand behind the quality of our puppies and strive to ensure your satisfaction with your purchase. If you have any concerns or questions about your puppy, please contact us, and we will do our best to address your needs.

6. Contact Us:
If you have any questions or concerns about our Return and Refund Policy, please contact us for assistance. 
info@boxerheaven.com